Feedback And Complaints

We Value Your Feedback and Complaints

Getchya Services Pty Ltd takes all compliments, feedback and complaints about our services and staff seriously. We care about your experience and opinion of the service provided by Getchya Services Pty Ltd. Feedback offered to us by clients, family members, carers, organisations and members of the community is used to improve our planning, enhance our organisational performance, service delivery and client satisfaction, and build positive relationships with all stakeholders.

Feedback and Complaints

Michael will manage your feedback within Getchya Services Pty Ltd

  • With respect and sensitivity
  • In a timely way
  • Without prejudice or retribution to the complainant
  • In a culturally appropriate way
  • Responsively to special needs, including a complainant’s choice of advocate when requested

Frequently Asked Questions

How long do you take to respond to my complaint?

We acknowledge the complaint with you verbally within 48 hours.

Will you actually investigate a complaint?

Yes, Getchya Services Pty Ltd takes all feedback and complaints very seriously.

When can I expect an outcome?

Initially, our investigation will take fourteen working days. At this point, we will provide you with the outcome.

Can I remain anonymous?

Yes, of course. However, if you require a reply, please provide us with your name, email and phone number.

What if I am not happy with the outcome of my complaint investigation?

Where resolution fails to be achieved through the Getchya Services Pty Ltd complaints management mechanisms, a referral may be necessary to an external agency or organisation for advice/assistance or alternate dispute resolution.

Feedback & Complaints
Client, Relative, Advocate, Carer, Department of?

Don’t want to complain directly to us?

We encourage you to make your complaint directly with us, but if you would like to take your complaint outside our organisation, you can contact the following external parties.